Have questions about our shelter, our services, or the adoption process? You're in the right place!

Our Frequently Asked Questions are designed to provide answers to common inquiries and help you navigate the process of adopting a pet or seeking assistance from our shelter.

If you don't find what you're looking for, feel free to reach out to our team directly. We're here to assist you every step of the way on your journey to finding your missing pet or perfect companion.

New Pets

Embracing a pet comes with the responsibility of ensuring its well-being throughout its lifetime. When determining the ideal pet for your environment and lifestyle, factors to consider include your home and property, your daily routine, and the associated costs.

How do I adopt a pet?

You can view our pets available to adopt by visiting the adoption tab.

If you've found a pet you're interested in adopting, we encourage you to visit our shelter and meet them in person. Bringing all members of your household along ensures everyone can bond with the potential new family member. This is especially crucial when meeting a dog, it's essential to bring any other dogs from your home to the shelter to ensure compatibility and a positive start to their relationship.

What does the shelter do?

The shelter serves as a safe haven and temporary home for animals in need. Its primary functions include:

Lost and Found: The shelter assists in reuniting lost pets with their owners by providing a centralised location where lost pets from the Hawkesbury, Penrith, The Hills, Hornsby and Cumberland Council areas can be housed until they are claimed.

Rehabilitation: Many animals may require medical treatment, behavioral training, or socialisation to prepare them for adoption. The shelter provides these services to help animals become healthy and adoptable.

Adoption Services: The shelter facilitates the adoption process by matching animals with loving families. This includes promoting adoptable animals through various channels, screening potential adopters, and facilitating meet-and-greet sessions.

Overall, shelters play a vital role in promoting the welfare of animals in the community and are instrumental in finding loving homes for countless animals in need.

Can I donate goods to your shelter?

Our shelter is always in need of towels, blankets and food to help care for our animals. Our shelter will also happily accept other pet items such as treats, toys, leads and more. For more information about what we can and cannot accept, please click here.

I have found a lost pet, can I drop it off to your shelter?

If you have found a pet that you believe is lost, you should check for a collar and tag to try and contact the owner.

If you are able to do so, take a photo of the pet and post to your local lost and found Facebook group as you may find the owners are out looking for their missing pet.

You can also take the pet to your local vet clinic to scan it for a microchip, if the details are up to date the vet may be able to reunite the pet with its owner before it comes to the shelter.

If you have tried all of the above, then the pet may be brought to the shelter if it was found within the Hawkesbury, Penrith, The Hills, Hornsby or Cumberland Council areas only. If the pet was found outside these areas, we will not be able to accept it.

To make sure we have space for the missing pet, please ensure you call the shelter before coming in.

My own pet has gone missing, what should I do?

These are our recommended steps to help find a missing pet:

  • Look all over your property – including new places where your pet may hide for example, behind furniture, appliances, garden bushes, garages or fireplaces.
  • Search your local streets and contact your neighbours.
  • Help your pet find his way home by ensuring he has a well-fitted collar and pet tag that includes your current contact details.
  • Call your local vets or Council Animal Shelter.
  • Most important of all, ensure your pets microchip details are up to date. Call your local Council or the shelter for assistance with this.

Do you desex animals before rehoming?

All dogs and cats available to adopt from the Hawkesbury Companion Animal Shelter will be desexed prior to going home with their new families. They will also be treated for fleas and worms, vaccinated, microchipped and registered.

Can the shelter help me update my pets microchip details?

Our team can assist you with updating your pets microchip details over the phone or in person at the shelter. Please have your idetification with you and your pets microchip number. For more information about microchipping and registration, please click here.

Where is the Animal Shelter located?

The Hawkesbury Companion Animal Shelter is located at 10 Mulgrave Road, Mulgrave NSW 2756.

When is the Animal Shelter Open?

  • Monday to Friday 9am - 12.30pm and 2pm - 4.30pm
  • Saturday 8.30am - 12pm
  • Sunday 8.30am - 12pm
  • Public Holiday    8:30am – 12pm (Closed Christmas Day and Anzac Day)